FAQ

Frequently Asked Questions

What are the delivery times?

Our delivery times are generally between 7 and 15 business days depending on the product and destination.

How do I track my order?

As soon as your order is shipped, you will receive an email containing your tracking number.

Can I return an item?

Yes. You have 14 days after receipt to contact us regarding a return.

Are payments secure?

Yes. All transactions are secure and encrypted.

How can I contact you?

You can reach us via our contact form or at:

mailto:contact@sofiavenue.com

Can I modify or cancel my order?

If your order has not yet been shipped, please contact us quickly so we can assist you.

Are the products customizable?

Some products, like our passport holders, can be customized. However, they are not refundable.